Using the Alerts screen with a product
You can set up four different lists, with up to 20 recipients on each list.
The Alerts - setup screen that appears when you click either Edit or New Destination List looks similar
to the following illustration.
Figure 3-5
Alerts - setup screen
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To configure alerts
1.
Do one of the following:
●
To create a new destination list, click New Destination List.
-Or-
●
To modify an existing destination list, click Edit next to the list that you want to modify.
The Alerts - setup screen appears.
2.
Type a name in the List Name field, such as Service or Supplies (available if a permanent device
storage is installed).
3.
Type the e-mail addresses for people who you want to receive alerts. In large environments, system
administrators can route e-mail addresses to list servers, URLs, and mobile devices for expanded
alerts. Add multiple destinations by separating each destination with a comma or semicolon.
4.
Select the check box for the alerts that you want to be sent with this destination list. (To see all of
the alerts that are available for the product, click Show All Alerts.)
5.
Where applicable, set the threshold value for the individual alerts.
The threshold value for service alerts and for the paper-path alerts is a user-specified number of
minutes. This is the amount of time that an event will be ignored before an e-mail alert message
is sent. For example, you might want to set the threshold value for the "Tray Open" alert to 10
minutes to allow someone to close the tray after loading the tray or clearing a jam.
6.
Under Select Control Panel Messages to Suppress, select messages that you do not want to
appear on the product control panel. This step applies only to messages that were selected to be
received as alerts.
NOTE:
If the browser does not accept JavaScript, then the check box for message suppression
will be always enabled. The check-box selection is validated when you submit the page by pressing
the Apply button. If the alerts corresponding to the alerts selected for suppression have not been
selected, the Alerts - setup screen is reloaded with a warning message, informing you that you
must first select the corresponding alerts in order to suppress their appearance on the control panel.
7.
Select the attachments that you want to be included with your e-mail alert messages. These
attachments can include the following pages. (Go to the Information tab to see examples of these
pages.)
●
Supplies Status Page
●
Usage Page
●
Configuration Page
●
Event Log Page
●
XML Data
The XML Data option should be selected if one of the destinations you have chosen to receive
alerts is an automated computer system. Each item that you select will be attached to the e-mail.
For example, if you select Usage Page and Event Log Page, you will receive one e-mail message
with two attachments, one for each selection. If you also select the XML Data option, you will
receive one e-mail message with three attachments: one attachment for the Usage Page in HTML,
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one for the Event Log Page in HTML, and a third consisting of instant support information in a text
file attachment that has an .XML extension.
8.
Click Apply to save the information.
9.
Repeat steps 1 through 8 for each additional list or destination.
Use the following procedure to test the destination list configuration.
To test the configuration of a destination list
1.
Click the Test button next to the destination list that you want to test.
The following window appears.
Figure 3-6
Alerts - test screen
2.
Select the destinations that you want to test.
3.
The return address is the product's e-mail address. Type your e-mail address in the Return
Address box if you would like to receive messages about any errors that are generated from the
test alert (for example, to be notified of an incorrect destination address).
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4.
If applicable, type additional information that you would like to appear at the beginning of the e-
mail alert message in the Your Notes (optional) text field.
5.
Click OK.
To delete destinations and destination lists
1.
If you have multiple destinations configured, you can delete a destination or destination list by
clicking the Delete button next to the destination or destination list that you want to delete.
2.
Click OK to confirm the deletion.